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Student Support

The college provides extensive resources to maximize learning for every student. The following links and contacts are for online students.


Contact Us

Learn how to get in touch with COD Online to find answers to your questions.

Self Help
It is likely someone before you has asked the same question. You may find the answer to your question in the FAQ.

Over the phone
Call (630) 942-2490. Student support hours are 8:00 a.m. to 6:00 p.m., Monday through Thursday during the summer term. We are closed Friday through Sunday.

Via E-mail
E-mail codonline@cod.edu at any time.

Live Chat
Chat with us during business hours via the chat box on the lower right side of this page, or send us your question when we are offline.

By Appointment
Call or email for an appointment with an OIDCO staff member in person. We can provide orientation to online learning, help find course related information, demonstrate basic Blackboard features and navigation through a Bb course, and direct students to appropriate service areas for further assistance.

Please let us know how we are doing by taking this brief customer satisfaction survey.


Academic Support

Online students at COD have access to numerous resources they can use to help them excel in their online courses.

The Learning Commons
The Learning Commons offers an array of academic support services at the Glen Ellyn campus and the Carol Stream, Naperville and Westmont regional centers. For more details, visit the Learning Commons website or read about the tutoring and academic support services offered here.

Faculty
As an online student, you are strongly encouraged to contact your instructor whenever you need academic assistance and/or guidance regarding your specific course. Actively interacting with your instructor is critical to your success in online learning. You can find your instructor's email address in our online Faculty Directory.

The Library
The library at COD offers students access to a wide range of resources for research, study and career growth. Many of the databases and resources can be accessed online and if you are in Illinois, you may be able to have library materials sent to a library in your local area throughI-Share.

Learn more about the library ontheir website, or contact a librarian through theiremail form, by phone at(630) 942-3364, or using a wide range of other methods listedhere.


Counseling and Advising

Whether you need help choosing courses or are struggling to find ways to be a more successful online student, the counselors and advisors at COD are ready and willing to help.

Find out more about the services available through Counseling and Advising on their website, or contact them at counseling@cod.eduor by phone at (630) 942-2259.


Technical Support

If you are having technical issues with Blackboard, myACCESS, your COD email, the insideCOD Student Portal or a variety of other technical issues, please contact the COD Information Technology Help Desk.

The Information Technology Student Help Desk can be reached at (630) 942-2999 or at studenthelp@dupage.edu.

The Help Desk is available:

  • Monday to Friday: 7:30 a.m to 10 p.m.
  • Saturday: 8 a.m. to 5 p.m.
  • Sunday: 11 a.m. to 8 p.m.

*Please note the hours may differ on holidays, during summer term or when classes are not in session. Please contact the department for operating hours during these times.


Additional Student Services at COD

Need additional College of DuPage support services? Use this quick refernece guide to find them.


COD Online contact

Email
codonline@cod.edu
Call (630) 942-2490

For advising
Email
counseling@cod.edu
Visit
Counseling and Advising
Call (630) 942-2259

For technical support
Email
studenthelp@dupage.edu
Visit
Computing Labs
Call (630) 942-2999

To purchase texts
Visit
COD Bookstore
Call (630) 942-2360

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