Automated Mailings

All mailings require a postal work order signed by the authorized budget signatory prior to processing. Mailings will not be processed until written authorization is received by the mailroom.

If you have questions regarding the automated mailing process, please call the mailroom staff at Ext. 2249, who are extremely knowledgeable in postal requirements. They will be able to coordinate all aspects of your mailing from start to finish.

Sending databases through email

  • Go to Global Address Book.
  • Type in or look for Mail Services-Automation. Please do not email databases to individuals within Campus Services or the mailroom; this email address alerts the necessary personnel.
  • Insert the database as an attachment file. The database should be an Excel file, or saved as a text tab delimited (txt) file.
  • Indicate any special handling required, requested mailing date, etc. in your email. Also indicate if your list requires purging of duplicate addresses.
  • Indicate which class your mailing will go:
  • First Class 500+ pieces
  • Third Class 200+ pieces
  • Indicate who is the contact person responsible for the mailing. This is important to provide someone who has knowledge of the mailing in the event of questions or problems with processing.
  • Press send.
  • Forward mailing materials with your signed work order to the for processing.

Importing Your Database

When received by Mail Services, the database is imported into DeskTop Mailer, the software used to process all automated mailings. It is important to note that from this step forward, all changes are made to the imported database, not the original submitted by the mailer.

Address Correction

After importing the database, it is processed for address correction. This step assigns an error code to any address that is not deliverable by comparison to the database used by the United States Postal Service (we receive updates every 3 months).

The non-deliverable addresses are pulled from the imported database to conform to postal standards for automation. They are not deleted from the senders' original database file. Non-deliverable addresses will not be mailed. An Excel error file will be sent to the customer to indicate which addresses should be changed for future mailings to insure a discounted rate, upon request.

This step prevents the payment of unnecessary postage for non-deliverable items and provides the originator of the database the opportunity to make the necessary corrections to their files for future use.

Error or Non-Deliverable Files

The non-deliverable addresses that are pulled from the database are returned in an attachment file via email to the sender upon request. This provides a means for the sender to correct the addresses (sending those pieces out separately if desired) and to update their database for future mailings.

Recipients of the mailing with incorrect addresses or error messages will not receive the piece, unless the sender corrects the address and sends the pieces separately.

Confirmation Process for Completed Mailings

Upon completion of all mailings an email is sent to the originator of the mailing indicating the date the mailing was sent to the post office. Any extra materials are also returned to the originator.

This message can also include two attachment files. One is the error file showing the unmatched addresses (with codes) and a Postal Soft error code file (which defines the error codes). All error files are sent via email.

Please be sure to identify the contact or person responsible for the mailing in your communications. Often several individuals are involved in a mailing, so the person receiving the email may not always be the person initiating the paperwork. We want to be sure the proper people receive the notifications.

Assistance Available In the Mailing Process

Initial pre-planning and continued communication between Mail Services and the mailer are imperative for the proper handling of mailings. Mailers should communicate with us in advance of processing mail, particularly if they are unsure of the process. This allows us to determine a time frame for processing.

We can provide information regarding postal regulations, designing pieces for automation, the most cost effective ways to process mailings and guidelines used in Mail Services for processing mailings. We can often identify cost savings and improve processing (even during the designing stage).

Mail Services will often receive a mailing with no database, not enough pieces to match the database, etc. This delays mailings until we can identify and contact the originator to determine when all the required parts to the mailing will be made available for processing. We can only be as efficient and effective in our processing as the materials and data we are provided to work with. Advance communication and planning can significantly reduce any setbacks in processing.

Campus Services departments can be utilized to assist in reaching the "ready to mail" stage by providing assistance with printing, folding, inserting, tabbing, word processing, etc.


As indicated previously, mailings not having all the necessary components presented together delay the processing further. We ask mailers to notify Mail Services prior to printing the piece, to allow us the opportunity to ask questions to insure the mailings are being designed according to postal regulations.

Thank you for helping us to reduce postal costs while improving the quality and deliver ability of your mail. We look forward to automating your mail in the future.

Contact Information

Mail Services
Berg Instructional Center (BIC), Room 0535
Phone:  (630) 942-2249

Summer Hours
Monday through Friday, 8 a.m. to 4:30 p.m.

Angelo Conti, Supervisor, Mail & Warehouse services
Berg Instructional Center (BIC), Room 0517
Phone: (630) 942-2238

Brett Kalboth, Manager Campus Services
Institutional Resource Center (IRC), Room 1008
Phone: (630) 942-2017