Each year, new data comes out that indicates customer service and the customer experience (CX) are more important than ever. According to Forrester, 72% of businesses say that improving the customer experience is their top priority. A study from NewVoiceMedia indicates that companies lose more than $62 billion due to poor customer service. Forbes January 7, 2017
Certified Customer Service Professional: CCSP
Organizations look for individuals with the relationship skills required to represent their organization and keep their customers happy. Understand the impact you can make to an organization—and a customer—by learning the skills required for professional and effective communication, skillful handling of various situations, and confidence in your ability. Ensure you have what it takes to progress your career to the next level. Certification is awarded by Customer Service Institute of America. Instructor: Christine Churchill
Certified Customer Relations Professional: CCRP
The world of customer engagement is ever-changing— and integral for organizations to excel in to thrive. Our two-day Certified Customer Relations Professional arms you with the tools needed to manage successful customer service teams equipped to deliver outstanding customer experiences. Learn how ensuring seamless relationships internally can successfully translate to customer and employee loyalty. Walk away with action items easy to implement after the first session. Workplace-based take home projects will showcase instant results and prepare you for the second session. Certification is awarded by Customer Service Institute of America.
College of DuPage Continuing Education
Student Resource Center (SRC), Room 1110, (630) 942-2770
Fax: (630) 942-3785