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Office Technology Information Student Learning Outcomes

Office Technology Information Program graduates will

  • Demonstrate effective written and oral communication skills
  • Demonstrate proper keyboarding and document formatting skills
  • Develop general use and operation of computers
  • Illustrate strong proofreading and grammar skills
  • Design, prepare, and present informative, persuasive, and demonstrative presentations
    • Format and produce academic and business reports, letters, outlines, tables, itineraries, agendas, meeting minutes, press releases, title pages, long documents, table of contents, and indexes
    • Develop personal professionalism and self-confidence
    • Create professional employment documents
    • Improve multi-tasking and time management skills
    • Demonstrate effective team, leadership, and critical thinking skills

In addition Administrative Support Specialist degree graduates will also

  • Understand the organization and operation of business, the relationships of business to society, and types of businesses
  • Recognize the impact of marketing, the four components of the marketing mix, and strategic marketing decisions
  • Define management, functions of management, resources managers control, and the management process
  • Understand organizational design and structures
  • Discuss financial statement’s role in the business environment
  • Apply generally accepted accounting principles
    • Apply accounting information to business decisions

In addition Executive Assistant degree graduates will also

  • Understand the organization and operation of business, the relationships of business to society, and types of businesses
  • Recognize the impact of marketing, the four components of the marketing mix, and strategic marketing decisions
  • Define management, functions of management, resource control, and the management process.
  • Understand organizational design and structures
  • Define Organizational Behavior (OB)
  • Demonstrate value of objective knowledge and skill development in the study of OB
  • Discuss financial statement’s role in the business environment
  • Apply generally accepted accounting principles
  • Apply accounting information to business decisions
  • Recognize the legal framework of business as it pertains to contracts
    • Recognize the purpose and logic of the law to improve decision making process within the frame work of the rules of law
    • Recognize internal and external factors that affect budget preparations
    • Prepare budgets and systems for organizing and administering the budgetary process

In addition Administrative Assistant & Meeting/Event degree graduates will also

  • Demonstrate understanding of meetings, events, and conventions
  • Recognize relationship between the hospitality industry and individuals who plan meetings, conventions, and events
  • Explain technical differences among meetings, conventions, expositions, and special events
  • Demonstrate acquired skills and knowledge in execution of a simulated event and group sales
  • Explain the role of hospitality marketing management
  • Compare and contrast the "service product" approach to hospitality marketing to the traditional approach
  • Analyze the role of marketing in strategic hospitality planning
  • Appraise the roles of buying influences in the hospitality purchasing decision
  • Demonstrate the process of evaluating potential hotel market segments to choose target markets effectively
  • Judge the role of sales organizations and distribution methods or chains of supply as applied to hospitality products
  • Design a hospitality communication mix program including loyalty programs

 

Contact Information

Casey Emerich, Instructor
Berg Instructional Center (BIC), Room 1427, (630) 942-2472

Teresa Dietz, Program Support Specialist
Technical Education Center (TEC), Room 1008, (630) 942-3997

Nazia Naqvi, Program Advisor
Berg Instructional Center (BIC), Room 1E13, (630) 942-2081

Business and Applied Technology Division
Technical Education Center (TEC), Room 1034, (630) 942-2592