Advanced Public Safety Telecommunicator

The advance dispatch course will expand a student's knowledge in 911- Telecommunicator's skills. Students will be able to enhance their skills by utilization the CAD operating system. After taking this course students will have a basic understanding of case entry and how to navigate within the CAD simulator system. This course will provide students additional knowledge and familiarization of radio operations and telephone operation while using HSTI's start-of-the-art 9-1-1 Lab. Students will be able to apply instructor's theory into practice using our facilities. During the progression of class students will learn exciting new mapping technologies as they relate to the importance of understanding agency jurisdictions. Students will become familiar with the role of 9-1-1 Centers during severe weather and disaster preparedness. In addition, this course will also identify and instruct students how to process Fire/EMS related calls. Upon completion of this course students will be introduced to the basic skills needed to process calls for service. Hours: 30

Course Goals

  1. Utilization of the CAD, Phone and Radio equipment in the 9-1-1 Lab
  2. Demonstrate a basic understanding of case entry and CAD navigation
  3. Understand the various mapping technologies available and the importance of jurisdiction.
  4. Demonstrate a basic understanding of processing Law Enforcement related calls.
  5. Demonstrate a basic understanding of processing Fire/EMS related calls.
  6. Demonstrate a basic understanding of processing Disaster Preparedness and severe weather in a 9-1-1 center.

Course Materials

  • Instructor provided handouts, lecture material and media

Public Safety Telecommunicator 1 is a prerequisite to this class.

Instructor: Francesca Kubica
ENP, Operations Manager, Town of Cicero 911

Tuesday and Thursday, Oct. 25 to Dec. 15, 2022
6:30 to 9 p.m., $349
Homeland Security Training Center (HTC)

 Register for class through MYACCESS