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Early Alert Frequently Asked Questions

  1. I’ve received a notice of Early Alert, what do I do next?
    Respond to the referring faculty and the contacting counselor by email or phone call. We want to assist you to become a successful student.
  2. Why is it important to respond to the Early Alert notice?
    The College of DuPage is being proactive in efforts to reach out to offer assistance and support as you strive to achieve academic success in pursuit of your academic goal. The outreach effort is to begin communication with you, identify any specific barriers to success that you may be experiencing, and make recommendations of strategies that may prove helpful in eliminating those barriers.
  3. I’ve received a notice of Early Alert, does that mean I am in trouble?
    No! It means your instructor is committed to your success in his/her class. There are some concerns that he/she wants you to address to be successful. You are encouraged to contact the counselor to review you progress in meeting your educational goals.
  4. Why should I go in to see a counselor who I don't even know? I just failed the first test and I am failing this course. I will just drop it and take it again next semester.
    A counselor will help you identify strategies and resources available to you at the College of DuPage so that you may do better in the course. You may meet with a counselor you may have worked with previously. You want to be cautious in withdrawal as it could impact your financial aid benefit.
  5. I received an Early Alert and I still need help … what can I do?
    Make an appointment with a counselor and explain your frustrations/concerns. The counselor will help put together a good plan to help address your concerns. Student Success Counselors want you to be successful in your courses so that you can achieve your goals. Referrals to resources to assist you may be a good option. Tutoring through the Learning Commons may also help.
  6. I live out of the district/state. Is it possible to do an early alert meeting over the phone or by email?
    Yes. Respond to the counselor contact and they will work with you to determine the best way to discuss the situation.
  7. I've talked to the instructor in the last day or two, everything is good. Is talking to the counselor necessary?
    Together you and the counselor can look at the bigger picture of the entire semester to determine support you might need later on. The counselor can provide resources you may not be aware of. You can talk through the overall picture of your success to date, including your grades or other issues, so you can move forward with success.
  8. Do I have to reply to the counselor that has contacted me?
    It is strongly recommended. Being contacted by a counselor is notification that there is a concern by your instructor and resources are available if you need assistance. Responding to the counselor in no way obligates you to receive assistance but it does let the counselor know that you have received the email and what needs you may have that he or she can help with.
  9. What if the counselor that contacted me is different than the one I’ve been working with?
    If you would prefer to meet with another counselor, simply reply to the counselor that initiated contact and inform them of your wishes. All counselors are willing to assist you.
  10. I have been contacted by a counselor about an Early Alert. Do I have to respond back to their contact?
    It is strongly recommended that you communicate with the counselor—preferably, in person. This contact is to help you sort through the reasons you may be experiencing difficulties and to discover available options that can help you turn this around and be successful in your class.


Contact Information

Dean of Students
(630) 942-2485