It is the goal of the College of DuPage that any disagreements be discussed and resolved in a professional manner. When appropriate, attempts should be made to resolve the issue informally with the individual or department directly involved. If an issue or problem still exists, the following formal complaint process should be followed. All formal complaints must be put in writing using the online Student Complaint Form.
NOTE: The Student Complaint Form does not apply to grade appeals; tuition appeals; violations of the Code of Student Conduct or Academic Conduct; or violations of discrimination, harassment and sexual harassment. Please refer to Student Rights and Responsibilities for procedures regarding these types of concerns or submit a Student Concern/Incident Report.
Student Complaint Process
- When appropriate, attempt to resolve the issue informally with the individual or office involved.
- If the situation remains unresolved, complete and submit the online Student Complaint Form.
- The completed form will be automatically forwarded to the Vice President of Student Affairs who will then disseminate the complaint to the appropriate college official.
- The responsible college official will first investigate the complaint by interviewing the complainant and other involved parties. A written response (hard copy or email) will be sent to the student and the Vice President of Student Affairs within five days of receiving the complaint.
In the event that the complaint remains unresolved, the complainant may contact the Vice President of Student Affairs who will investigate and provide a written response to the appropriate individuals.
All formal complaints will be monitored to ensure action has been taken. A copy of the final resolution of any formal complaint will be forwarded to the Vice President for Student Affairs where a record of all formal student complaints will be retained.
Dean of Students
Student Services Center (SSC), Room 3231
Student Services Center (SSC), Room 3232