Understanding Student Restrictions (Holds)

As a COD student, you may receive an error message when attempting to add or remove a class due to a Student Restriction (also known as “holds”). This guide will help you understand what these restrictions mean and how to resolve them.

1. To see any current Student Restrictions on your record log into the Student Portal at inside.cod.edu. From the myACCESS menu select "Academic Profile," then select "My Profile" from the drop-down menu. Towards the middle of the page look under Student Restrictions to view any restrictions/holds on your student record.
   
   If you have a CONFA, CONSP OR CONSU hold you will need determine if it is a Probation 1 or Probation 2/Suspension and contact the appropriate department. Towards the middle of the page look under Academic Status to see your status, then refer to the following table.
   
   
2. Use the following table to determine which department you need to contact to resolve a restriction/hold placed on your student record.
   
   

   Student Restrictions

   BOOKS	Bookstore Hold	Follett Bookstore	(630) 942-2361
   BDWO	Finance Hold	Cashier’s Office	(630) 942-2206	cashiers@cod.edu
   CASH	Finance Hold	Cashier’s Office	(630) 942-2206	cashiers@cod.edu
   DEAN	Dean’s Hold	Dean of Students	(630) 942-2485	deanofstudents@cod.edu
   CONFA, CONSP or CONSU	Probation I Hold	Advising & Transfer Services	(630) 942-2259	advising@cod.edu
   CONFA, CONSP or CONSU	Probation II Hold or Suspension Hold	Counseling Services	(630) 942-3330	counseling@cod.edu
   PKITE	English Language Proficiency	ELS Department (Liberal Arts)		els@cod.edu
   RESI	Residency Hold	Registration Services	(630) 942-2377	registration@cod.edu
   VERIF	Identity Verification Hold	Office of Student Records	(630) 942-942-3838	recordsoffice@cod.edu
   Restriction Code	Restriction Name	Office to Contact	Phone Number	Email

BOOK = The BOOK hold indicates you have outstanding rental charges with the Follett College of DuPage Bookstore. To resolve this hold and pay your outstanding balance, please call (630) 942-2361.

BDWO = The BDWO hold indicates that you owe a balance to the College that is more than 7 years old. To resolve this hold, please contact the Cashier’s Office to pay the past due amount in full. For additional information, please visit cod.edu/paymentpolicy.

CASH = The CASH hold indicates you owe a past due balance on your student account. To resolve this hold by paying your full balance, you may pay online or contact the Cashier’s Office. For additional information, please visit cod.edu/paymentpolicy.

DEAN = The DEAN hold is from the Dean of Students office indicating that you need to speak with the Dean of Students or fulfill a specific requirement previously communicated via email. A one-on-one meeting with a representative from the Dean of Students office may be required. For more information, contact deanofstudents@cod.edu.

CONFA/CONSP/CONSU = A Student Status hold (fall, spring, summer) is applied when a student’s cumulative GPA and semester GPA fall below 2.0 resulting in their academic status being moved to Probation or Suspension by the College.

When this occurs, the student must meet with an academic advisor (for Probation 1 students) or a counselor (for Probation 2 and Suspension students) to register for the following semester. During this meeting, the advisor or counselor will add a permit to the student’s record giving approval for the student to register in the term specified and indicating any restrictions on the number of classes or credits a student is allowed in the given term.

After the permit has been approved, the student must contact the Office of Student Registration to register for classes, as online registration is not permitted while on Academic Probation or Suspension. For more information on the status of determination of this hold please see the College’s Standards of Academic Progress.

PKITE = The PKITE hold is added when you indicate on your Admissions undergraduate application that you have less than 4 years of education in the United States. To resolve the hold, you must meet the reading and writing requirements by submitting appropriate TOEFL, IELTS or ACT/SAT scores or completing the Kaplan placement test. Learn more about Placement Testing requirements.

RESI = The Residency hold is added when you have mail returned from your current address on file. Visit cod.edu/residency to learn more about District 502 residency requirements. Please contact Registration Services to start the process of verifying your mailing address and to supply the required documentation.

VERIF = The Identity Verification hold indicates the student record has been randomly selected for verification of identity information. You will not be able to add/drop classes or receive your transcript until this hold is resolved. To resolve this hold, contact the Student Records Office directly to provide necessary information.

Contact Information

Office of Student Registration Services
Enrollment Center
Student Services Center (SSC), Room 2280
Phone: (630) 942-2377
Email: registration@cod.edu

Regular Hours
Walk-in services are available during regular business hours.

• Monday and Tuesday, 8 a.m. to 7 p.m.
• Wednesday and Thursday, 8 a.m. to 6 p.m.
• Friday, 8 a.m. to 5 p.m.