It is the goal of the College of DuPage that any disagreements be discussed and resolved in a professional manner. When appropriate, attempts should be made to resolve the issue informally with the individual or department directly involved. If an issue or problem still exists, the following formal complaint process should be followed. All formal complaints must be put in writing using the online Student Complaint Form.
NOTE: The Student Complaint Form does not apply to grade appeals; tuition appeals; violations of the Code of Student Conduct or Academic Conduct; or violations of discrimination, harassment and sexual harassment.
Student Complaint Process
- When appropriate, attempt to resolve the issue informally with the individual or office involved.
- If the situation remains unresolved, complete and submit the online Student Complaint Form.
- The completed form will be automatically forwarded to the Dean of Student Affairs who will then disseminate the complaint to the appropriate college official.
- The responsible college official will first investigate the complaint by interviewing the complainant and other involved parties. A written response (hard copy or email) will be sent to the student and the Dean of Student Affairs within five days of receiving the complaint.
In the event that the complaint remains unresolved, the complainant may contact the Dean of Student Affairs who will investigate and provide a written response to the appropriate individuals.
All formal complaints will be monitored to ensure action has been taken. A copy of the final resolution of any formal complaint will be forwarded to the Dean of Student Affairs where a record of all formal student complaints will be retained.
If you are not sure who to submit your report to, or if your complaint does not fall under one of the categories listed above, please submit a general complaint. Your report will be directed to the appropriate team for a prompt response.
State and Federal Reporting Information
Under Federal Rule 34 CFR §600.9 and §668.43(b), Title IV-eligible institutions must provide its students or prospective students with contact information for filing complaints with its accreditor and the state.
Dean of Students