IT Help Desk for COD Faculty and Staff

The IT Help Desk provides comprehensive technology support to faculty and staff, ensuring that you have the tools you need to be successful. The IT team is available to assist with hardware, software, network issues, account management, and other technology-related challenges.

Whether you need help troubleshooting a device, accessing a system, or navigating software, the IT Help Desk is your first point of contact for support. We are committed to providing prompt and efficient service to keep you connected and productive.

Help Desk Contact Information

Our dedicated support team is available to assist you during regular hours. Reach out to us for help with any of your technology needs.

• (630) 942-4357
• helpdesk@cod.edu

Help Desk Hours

• Monday through Friday: 7:30 a.m. to 8:30 p.m.
• Saturday: 9 a.m. to 4:30 p.m.
• Sunday: noon to 6 p.m.

Note: If you need support outside of these hours, leave a voicemail or send an email. The IT Help Desk team will respond as soon as possible during business hours.

Employee Account Management

• Duo Registration / Device Management
• Duo Registration / Device Management Instructions
• Password Reset / Microsoft-My Account
• SSPR Registration / Password Reset Instructions