Information Technology Services (IT)

IT Help Center / Knowledge Base Request IT Support

Empowering Technology for Learning, Work and Innovation

At College of DuPage, Information Technology Services (IT) delivers reliable, secure, and forward-thinking technology solutions that support students, faculty, and staff.

We are committed to enhancing the student experience, enabling teaching and learning, and supporting the College’s mission through innovative and accessible technology.

Technology Services Overview

IT provides a comprehensive portfolio of services that support the College community:

IT Support
Responsive help desk services for students, faculty, and staff, including technical support, troubleshooting, and service requests.

Student Technology
Access to essential tools such as email, Wi-Fi, computer labs, printing, and academic software to support student success.

Faculty and Staff Technology
Technology solutions that support teaching, collaboration, and administrative operations, including classroom tools and enterprise systems.

Software and Applications
Access to licensed software, enterprise applications, and remote application delivery to enable learning and productivity anywhere.

Networking, Servers and Infrastructure
The foundation that powers all technology services across the College:

- Campus-wide wired and wireless network connectivity
- High-speed internet access and secure remote connectivity (VPN)
- Server and data center operations, including cloud and hybrid environments
- Enterprise storage, backup, and disaster recovery solutions
- System monitoring and performance management to ensure reliability and uptime
Cybersecurity and Data Protection
Protecting institutional data and systems through security awareness, identity management, and compliance practices.

Supporting the College Community

IT supports a dynamic and growing technology environment across the College:

Technology services supporting 30,000+ students
Support for faculty, staff, and administrative operations
Campus-wide infrastructure including Wi-Fi, labs, and cloud systems
Comprehensive help desk and self-service support model

We are committed to delivering technology that is:

Reliable and secure
Accessible and user-friendly
Aligned with academic and operational goals

Security and Safety

Protecting the College community is a shared responsibility.
Learn how to identify phishing and suspicious activity
Protect your accounts with strong passwords and MFA
Access security policies and safeguarding standards
Report security incidents quickly and easily

The Information Technology Services Department is a key differentiator and enabler for College of DuPage by ensuring the highest quality, cost-effective technology solutions available with a focus on user experience and needs, reliability, security and availability. The Information Technology Services Department can assist students, faculty and staff during regular hours during the week. The Help Desk and Academic Computer Lab also hold weekend hours.