Software & Technology Services

Digital Workflows and Process Automation

College of DuPage is modernizing institutional operations by replacing paper-based and manual processes with streamlined digital workflows. These systems enable departments to deliver faster, more consistent, and more transparent services to students and staff.

Electronic Forms and Automated Routing

Departments across the College use electronic forms to collect information and route submissions through structured approval workflows. Built-in business rules ensure each request is automatically directed to the appropriate reviewers, eliminating manual handoffs and significantly reducing processing time.

• Active digital workflows support operations in:
• Financial Aid eligibility, verification, and document review
• Admissions processing and enrollment services
• Human Resources onboarding and personnel actions
• Budget requests and purchasing approvals
• IT service and equipment requests

New workflows are introduced each semester as departments identify opportunities to improve efficiency and replace legacy processes.

Document Management and Imaging

A centralized document management platform provides secure storage and retrieval of institutional records. Scanned documents, electronic submissions, and archived files are protected through role-based access controls, supporting compliance with federal and state requirements while ensuring information is accessible when needed.

Dashboards and Reporting

Custom dashboards provide real-time visibility into departmental operations by connecting directly to institutional data sources. These tools support:

• Workload monitoring
• Student progress tracking
• Document review pipelines
• Data-informed decision making
• Departments gain immediate insight into their processes, enabling faster response times and improved service delivery.

Automation and Identity Lifecycle

A growing library of automated processes operates behind the scenes to keep systems synchronized and services running smoothly across the College.

• Student Account Provisioning New enrollments automatically trigger account creation, including network access, email, and Microsoft 365 services.
• License Lifecycle Management Software access for 30,000+ students is dynamically managed based on enrollment status, including structured transitions to alumni access.
• Identity Lifecycle Management Changes to roles, names, or status are reflected across Active Directory, Microsoft 365, and other systems through coordinated updates.
• Data Synchronization Scheduled processes continuously synchronize enrollment, personnel, and operational data across institutional systems.

System Integration

Integration efforts connect the College's enterprise systems to ensure information flows seamlessly between platforms without duplicate entry or manual intervention. Current integrations include Ellucian Colleague, Microsoft 365, Softdocs Etrieve, Zendesk, Smartsheet, Active Directory, and other campus technologies.

These integrations are continuously maintained and expanded as the College's technology environment evolves.

The Information Systems Department at the College of DuPage delivers and supports the core systems that keep the college running. From student registration to institutional reporting, we ensure technology works reliably, securely, and efficiently for the entire campus community.

Core Systems We Support

Our team manages and maintains the enterprise applications that power student success and college operations:

Ellucian Colleague

The college’s central system for student and administrative data.
 We support:

• Student records and registration
• Financial management
• HR and payroll systems
• System integrations and performance 

Student/Employee Portal - Self-Service (Colleague Self-Service)

The primary portal for students, faculty, and staff to access essential services.

Students can:

• Register for classes
• View schedules, grades, and financial information 

Faculty & Staff can:

• Manage class rosters and grading 
• Access employee information and workflows 

We ensure secure, reliable, and user-friendly access across devices.

Ellucian Recruit

Supporting enrollment and admissions, this system helps manage the student journey from prospect to applicant.

We support:

•  CRM functionality for recruitment and outreach
• Data integration with student systems 

SAP Business Objects Reporting

Enabling data-driven decisions across the college.

We provide:

• Report development and maintenance
• Secure access to institutional data
• Data accuracy and governance support

Blackboard Learning Management System

The college’s primary online learning platform.

We provide:

• Course integration with Colleague
• Troubleshooting support